Communication between physicians and their patients is vital. Yet it can sometimes take days of missed calls and playing phone tag to schedule an appointment or receive test results.
One innovative solution gaining widespread adoption is SMS (Short Message Service), or text messaging.
Healthcare offices are increasingly turning to SMS, and the statistics speak volumes. A staggering 80% of patients prefer receiving text messages from their healthcare providers for various purposes.
With SMS, healthcare providers can streamline administrative tasks, automate appointment reminders, and make it easier for patients to reach out with questions, requests, or feedback. The result? Reduced no-show rates, increased patient attendance, and enhanced accessibility to healthcare services.
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Texting simplifies communication and improves customer engagement and overall healthcare quality. Advantages for texting patients include:
In the healthcare industry, protecting sensitive patient information is paramount. The Health Insurance Portability and Accountability Act (HIPAA) sets strict guidelines for safeguarding Protected Health Information (PHI). PHI includes individually identifiable health information, such as medical records, patient names, and contact details.
Texting is not inherently HIPAA compliant because standard SMS communication lacks encryption and security measures to protect PHI. For healthcare providers, using regular text messaging services to transmit patient data can pose a significant risk of HIPAA violations.
You can ensure compliance with HIPAA regulations by following the Minimum Necessary Standard. The Minimum Necessary Standard requires responsible entities to “make reasonable efforts to ensure that access to PHI is limited to the necessary information to accomplish the intended purpose of a particular use, disclosure or request.”
Pro tip: To remain HIPAA-compliant, you must never send Protected Health Information via SMS. Disclose the least amount of PHI possible to fulfill any query or request.
Read our 10-Point Checklist for HIPAA-Compliant Texting.
Does texting patients mean that you create a new text for every need? Thankfully, no. Using templates enables you to send information in pre-designed formats.
With a few customizable templates, you can keep in touch with your current patients and enable staff members to answer common questions. This means you can give your full attention to the patient sitting before you.
From text message reminders for medical appointments to changing office hours, it is important that your patients get information in the most direct way possible. Here are a few instances when SMS templates for healthcare organizations can help streamline communications with patients.
Here are some commonly used templates for different types of healthcare businesses.
Busy schedules and the unpredictable nature of healthcare mean that doctors' offices can sometimes be hard to reach. With these templates, you can show your patients that you are responsive and consistently thinking of ways to meet their needs.
Going to the dentist might be drudgery for many people, but it doesn’t have to be. With an SMS platform, scheduling a teeth cleaning can be a breeze for both patient and dentist and help ensure they come in regularly.
Many people place their eye care on the back burner, especially if they have no significant issues with their vision. However, regular optometrist visits are essential for maintaining good eye health and catching things like glaucoma or cataracts early.
Med Spas and other facilities that offer elective treatments often have seasonal surges in clientele. To keep the schedule running smoothly, you must keep in touch regarding appointment changes and office hours.
To make the most of text messaging in healthcare, consider the following best practices:
Adhering to these best practices ensures that healthcare providers can leverage SMS as a secure, efficient, and patient-friendly communication tool while maintaining regulatory compliance and safeguarding patient data.
Healthcare text messaging is a significant value-add to your patients. It’s an effective way to simplify frequently asked questions and convey updates across your practice. Integrating a text messaging platform can help improve communication for everyone.
Texting Base empowers medical professionals to connect with their patients effortlessly. By choosing Textedly, healthcare providers gain a comprehensive tool to enhance patient engagement, improve healthcare accessibility, and streamline communication, ultimately leading to better patient care and satisfaction.
Find out how much SMS can help improve your healthcare business by signing up for a free trial of Texting Base today.