Missed appointments mean lost revenue and wasted opportunities.
Want to minimize missed appointments while saving time and preventing lost revenue? Sending appointment confirmation texts streamlines customer service, offering efficient resource management and a seamless customer experience.
Creating a strategic plan that decreases no-show rates doesn't have to be a shot in the dark. Appointment confirmation texts (paired with appointment reminder texts) make getting your customers in the door easy.
In this blog, we'll help you get inspired with creative confirmation text templates for nine different industries. We’ll also provide tips on writing effective appointment confirmation text messages.
Appointment Confirmation Text Messages Templates by Industry
Here’s a collection of appointment text message samples you can copy and adapt to your unique business:
Dentists
Hi [Name], your dental appointment with [Name] for [Date] at [Time] has been confirmed. Need to reschedule? Click here: [Link]
Hello [Name], your dental check-up with [Name] is confirmed for [Date] at [Time]. If you need to make any changes, please give us a call. We look forward to taking care of your smile!
Medical Offices
Your appointment with [Name] on [Date] at [Time] is confirmed. Please log in to your patient portal to complete a quick survey about your upcoming visit. To cancel or reschedule, reply with CHANGE.
Hello [Name], we're happy to confirm your upcoming medical consultation with [Name] on [Date] at [Time]. If there are any changes or questions, please reply to this message. We're here to assist you!
Real Estate Offices
Hi [Name], this is [Name] with [Company]! I’m reaching out to confirm your showing of [Address] this [Date] at [Time]. Please let me or the front desk know if you want to cancel or reschedule your appointment. I'm looking forward to chatting with you soon!
Hi [Name], an appointment to discuss your real estate needs with our team is scheduled for [Date] at [Time]. Please let us know if there's anything specific you'd like us to prepare or if you need to reschedule. We look forward to meeting you!
Automotive Dealership/Repair Businesses
Hi [Name], your appointment at [Business Name] scheduled for [Date] at [Time] is confirmed! If there’s a specific auto problem you’d like to have addressed, click this link to provide further information: [Link]
Hi [Name], we're confirming your appointment at [Business Name] for a diagnostic check on [Date] at [Time]. If there are any changes you'd like to make, don't hesitate to reach out to us. We appreciate your trust!
Beauty Salons
Hey, gorgeous! Your facial at [Business Name] this [Date] at [Time] has been confirmed. To cancel or reschedule, reply with RESCHEDULE.”
Hello [Name], we're delighted to confirm your appointment for a manicure and pedicure session at [Business Name] on [Date] at [Time]. If you need to reschedule, please inform us. Get ready to relax and indulge!
Fitness Studios
Your booking at [Business Name] this [Date] at [Time] is confirmed. If you need to cancel, text CANCEL at least eight hours before your booking to avoid a cancellation fee. Get ready to sweat! 💪
Hey [Name]! Your reservation for a HIIT training session at [Business Name] on [Date] at [Time] has been confirmed. Don't forget to bring your energy and enthusiasm! If there are any changes you'd like to make, feel free to reach out to us.
Insurance Businesses
Hi [Name], your appointment with an [Business Name] representative this [Date] at [Time] has been confirmed. To cancel or reschedule, visit [Link] and log in to your account. We’re looking forward to speaking with you!
Hello [Name], this is a confirmation of your upcoming meeting with our insurance specialist on [Date] at [Time]. We're here to assist you in protecting what matters most. If there are any changes or questions, please don't hesitate to contact us. See you then!
Veterinary and Pet Care Facilities
Hi there [Name]! Your pet’s appointment at [Business Name] on [Date] at [Time] is confirmed. We can’t wait to see you and your furry friend!
Hi [Name], this message is to confirm boarding for [Name] this weekend at [Business]. Please bring vaccination records and food for the entirety of your pet’s stay. Your pet's well-being is our top priority. Please let us know if you have any questions!
Travel Agents
Hi [Name]! Your all-inclusive vacation to [Location] from [Date] to [Date] has been confirmed. 🌺🌴 To make adjustments to your travel arrangements, visit our website: [Link]
Hello [Name], we're thrilled to confirm your upcoming adventure to the breathtaking city of [Location] from [Date] to [Date]. Your travel itinerary is set, and we're here to assist you with anything else you may need. Bon voyage!
Check out more ways your industry can benefit from Texting Base’s marketing platform.
Best Practices for Writing Effective Appointment Confirmation Texts
Follow these tips to craft appointment confirmation texts that recover lost revenue while providing a helpful service that increases customer convenience.
Let customers opt out. You must obtain consent before sending marketing messages. In addition, you must provide an option to unsubscribe from receiving these messages at any time.
Hi [Name], you’ve scheduled an appointment at [Business] on [Date] at [Time]. Please contact us if you need to cancel or reschedule. Text STOP to end.
Provide contact information. Include your contact details (like a phone number or email address) so customers can easily reach you with any questions regarding their appointment.
Keep it short and sweet. Avoid unnecessary information and focus on details such as the appointment date, time, and location.
Personalize the message. Make your customers feel valued by addressing them by their names. Adding a personal touch can enhance engagement and make the confirmation text more genuine.
Brand your texts. Never miss an opportunity to draw attention to your brand! Customize templates with your business name, preferred emojis, and any additional branding elements that align with your business.
Use a friendly tone. While maintaining professionalism, infuse a warm and welcoming manner into your confirmation texts. This tone helps create a positive impression and builds a rapport with your customers.
Automation is your friend. You’ll save your business a great deal of time and effort by using automated text messages on a platform like Texting Base to schedule your reminders.
Utilize two-way communication. Two-way SMS is particularly useful when a customer needs to reschedule or cancel their appointment. Live conversations can also lead to upselling opportunities.
Get your timing right. Send the appointment confirmation text well in advance, allowing customers enough time to make necessary arrangements or address any conflicts. Also, make sure you’re not texting your customers outside regular business hours.
Include relevant instructions. Provide instructions or preparations your customers need to follow before their appointment. For example, mention it in the confirmation text if they need to bring specific documents or complete certain forms beforehand.
Offer options for rescheduling or cancelation. Make it convenient for customers to reschedule or cancel their appointments. Include clear instructions or links for them to make changes, ensuring a hassle-free process easily.
Double-check accuracy. Ensure that all the information in the confirmation text, including the appointment date, time, and location, is accurate. Mistakes can lead to confusion or missed appointments, so take the time to review the details before sending the confirmation.
For more information, view our Complete SMS Marketing Guide.
Send Your Appointment Reminders With Texting Base
Texting your customers is the best way to reach them, keep them updated and build trust.
Texting Base is an SMS marketing platform with numerous features – like automation and two-way texting – that will help you reach your customers quickly and effectively.
Remember, appointment confirmation texts aim to provide essential information, reinforce appointments, and make your customers feel valued and well-informed. By following these tips, you can create engaging confirmation texts that help reduce no-shows and enhance the overall customer experience.
Our services are inclusive, adjustable and easy to set up, so you can start texting your customers right away! We’re ready to help you send better appointment confirmation texts and decrease missed appointments.
Get started today with a free Texting Base trial!
